Warranty Information

Understanding Product Warranties

When you purchase from Barber World:

• All products are brand new in original packaging
• Products include manufacturer warranty documentation
• Warranty coverage varies by brand and product
• Warranties are provided directly by manufacturers
• We assist with the warranty claim process

Manufacturer Warranties by Brand

What Warranties Cover

Manufacturer warranties typically cover:

• Defects in materials and workmanship
• Manufacturing defects
• Motor and electrical component failures
• Blade defects (if not from wear)
• Housing and structural issues

What Warranties Don't Cover

• Normal wear and tear from regular use
• Damage from misuse or abuse
• Accidental damage or drops
• Unauthorized repairs or modifications
• Use of non-original parts or accessories
• Cosmetic damage that doesn't affect function
• Blade sharpening or replacement
• Battery degradation over time
• Damage from improper cleaning or maintenance

How to File a Warranty Claim

Follow these steps for warranty service:

1. Verify Warranty Period: Check your purchase date and warranty documentation
2. Contact Us First: Email barberworldnyc@gmail.com with your issue
   • Include order number and purchase date
   • Describe the problem in detail
   • Include photos or videos if applicable
3. We'll Guide You: We'll help determine if it's a warranty issue and provide manufacturer contact information
4. Contact Manufacturer: Reach out to the manufacturer's warranty department with:
   • Proof of purchase (we'll provide this)
   • Product serial number
   • Description of the problem
5. Follow Manufacturer Instructions: They'll provide return shipping labels or repair instructions

Our Warranty Support

While warranties are handled by manufacturers, Barber World assists by:

• Providing proof of purchase documentation
• Supplying manufacturer contact information
• Guiding you through the warranty process
• Advocating on your behalf when needed
• Answering questions about warranty coverage
• Helping troubleshoot issues before warranty claims

Keeping Warranty Documentation

To ensure smooth warranty claims:

• Keep your order confirmation email
• Retain manufacturer warranty cards
• Save product manuals and documentation
• Note your product serial numbers
• Keep original packaging when possible

Warranty Claim Timeline

Typical warranty claim process:

• Day 1: Contact us or manufacturer
• Days 2-3: Evaluation and approval
• Days 4-7: Shipping to repair facility
• Days 8-21: Repair or replacement processing
• Days 22-28: Return shipping

Total time varies by manufacturer and issue complexity. We'll help expedite when possible.

Warranty Repairs vs. Replacement

Manufacturers may choose to:

• Repair: Fix the defective product and return it
• Replace: Send a new or refurbished unit
• Refund: Provide credit or refund (rare)

The decision is at the manufacturer's discretion based on the issue and product availability.

Within 30 Days of Purchase

For issues within the first 30 days:

• Contact us first before starting a warranty claim
• You may be eligible for direct exchange or return
• We can often resolve issues faster than manufacturer warranty
• Review our Return Policy for options

Maintaining Your Products

Proper maintenance helps ensure warranty validity:

• Follow manufacturer cleaning instructions
• Oil blades regularly as recommended
• Store in dry, safe locations
• Charge batteries according to instructions
• Use only recommended accessories
• Have servicing done by authorized technicians

Extended Warranties

Some manufacturers offer extended warranty options:

• Can be purchased at time of product registration
• Extends coverage beyond standard warranty
• May include additional benefits
• Contact manufacturer for details and pricing

International Warranties

For international customers:

• Warranty validity may vary by region
• Some manufacturers offer international warranty
• Return shipping for warranty may be customer responsibility
• Contact manufacturer for international warranty details

Warranty FAQs

Q: Can I return a defective product to Barber World?
A: Within 30 days of purchase, yes. After 30 days, warranty claims go through the manufacturer.

Q: What if the manufacturer denies my warranty claim?
A: Contact us and we'll review the situation. We may be able to assist or provide alternative solutions.

Q: Do I need to register my product?
A: It's highly recommended. Product registration makes warranty claims faster and easier.

Q: Can I still get warranty service without my receipt?
A: You'll need proof of purchase. Contact us and we can provide purchase documentation.

Need Warranty Assistance?

We're here to help navigate the warranty process:

Email: barberworldnyc@gmail.com

Subject: Include "Warranty Assistance" and your order number

What to Include:

• Order number and purchase date
• Product name and model number
• Description of the issue
• Photos or videos (if applicable)

Warranty coverage is provided by the manufacturer and is subject to their terms and conditions. Barber World acts as a liaison but final warranty decisions are made by the manufacturer. This information is subject to change based on manufacturer policy updates.